Dispute management made easy

We make handling chargebacks a breeze

If you're running a business, managing disputes like chargebacks happens from time to time (a chargeback occurs when a shopper disputes a charge directly with their card issuer or financial institution). With our secure, online merchant portal, you can respond to cardholder and card-issuer disputes safely, quickly, and easily! 

Stage 1

Stage 3

Stage 2

Stage 4

The 4 stages of dispute management

  • Cardholder has requested a copy of the receipt to determine if the transaction is legitimate.

  • Cardholder has requested money back on the transaction.

  • This is when you can provide additional documentation like proof of purchase, info about the shopper, proof of delivery/order fulfillment, and so on.

  • The issuer is not satisfied with original rebuttal documents and has requested a continuation of the dispute.

Easy to access dispute management

We excel at online chargeback management

Unwarranted chargebacks can take a big chunk out of your profits. That's why we make responding to them as simple as possible. With our secure merchant portal, you can access easy-to-use dispute management tools that will allow you to issue full or partial refunds, accept the chargeback, track the process, and respond to the chargeback.